[Support request] Bug: Unable to resize image because image_resize_dimensions() failedPHP

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Tagged: Error

This topic has 1 reply, 2 voices, and was last updated 2 years, 7 months ago by elvin.

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February 18, 2021 at 6:02 am #26985

Sergio
Participant

Hi
Maybe I have found a bug

If I upload images of a specific width (for example 800px) and also fill in the field for the width of the images in the plugin settings, an error occurs and the images are not displayed:

Log error:

[Thu Feb 18 12:55:45.152211 2021] [proxy_fcgi:error] [pid 31008:tid 140066911143680] [client MYIP:44310] AH01071: Got error ‘PHP message: WPSP_Resize.process() error: Unable to resize image because image_resize_dimensions() failedPHP message: WPSP_Resize.process() error: Unable to resize image because image_resize_dimensions() failed’, referer: https://wordpress———-.cloudwaysapps.com/?preview_id=12&preview_nonce=0df97487e2&preview=true

February 18, 2021 at 9:18 pm #27012

elvin
Moderator

Hi there,

Can you give us more details? Example: WordPress version, WP Show Posts version.

Also, can you try disabling all plugins except WPSP and changing the theme to a WordPress default like Twenty twenty? To check if the issue comes from a plugin conflict or a theme conflict.

Let us know.
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