[Support request] Renewing License

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #5854
    Nigel
    Participant

    Hi Tom.

    Have had pro version for some time now but it looks like I didn’t get a renewal notice as when I tried to install on a new site it doesn’t seem to recognise the key.
    I think I was grandfathered in at $20 per year and have the receipts. How do I go about renewing please?

    Also what’s the latest version of Pro as I’m running 0.5.

    many thanks

    Nigel

    #5857
    Nigel
    Participant

    Tom.

    Apologies but it looks like I didn’t renew in April.

    I’ve now extended the license so everything should be good but when I enter the key on a new site and press update I still get the red cross instead of a green tick.

    Only sites it’s installed on are http://www.marshallpersonaltraining.co.uk and the new one http://www.kellybridgesgolf.co.uk

    Thanks

    Nigel

    #5861
    Tom
    Keymaster

    Hi there,

    Your license key looks good to me.

    Are you getting a specific error when trying to add your license key?

    #5862
    Nigel
    Participant

    Morning Tom and thanks for response.

    No errors other than the red cross by the license key number which is why I thought there was an issue.

    Let me set the page up if it allows me to and we’ll go from there.

    Nigel

    #5869
    Tom
    Keymaster

    Sounds good – feel free to send me temporary admin login details and I’ll take a closer look: https://wpshowposts.com/contact

    #6050
    Eva
    Participant

    Hi Tom
    I renewed my license and get the same error: a red cross instead of a green tick. The PRO version is working though. Just to let you know.
    Best,
    Eva

    #6051
    Tom
    Keymaster

    Any chance you can send me temporary admin login details so I can take a look?: https://wpshowposts.com/contact/

    Let me know 🙂

Viewing 7 posts - 1 through 7 (of 7 total)
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